LYNN MANAGES HOUSES
who are we and what are we about?
Introduction
Thank you for giving us this opportunity to serve you as one of our clients. We care a lot about the services we offer, the community in which we work, and the people involved in this process. This manual is to show you how and why we do what we do, and what you as our valued client should expect from us.
Values
Doing the right thing even when it’s tough is a part of who we are. We stand by our values.
Values Statement:
At the core of our organization lies a foundation of integrity, honesty, accountability, transparency, and people who genuinely care for clients, each other, and the community.
Mission
Mission Statement:
Our committed Team of professionals provides rental owners and residents the best proactive property management solution through our innovative processes and excellent communication and service.
What You Can Expect from Lynn Manages Houses
Lynn Manages Houses follows specific processes which is the service standard all property owners, residents, and all others can expect of each member of the Lynn’s Team.
Ownership: We own our results and take responsibility for our actions, never making excuses, and never pointing fingers at anyone but ourselves.
TEAM: We work together for the greater good of our organization and for the communities we serve.
Expectations: You can expect fair and honest expectations when dealing with our Team. We provide each client and customer an honest expectation of when a task can be completed, and we do all that we can to meet that expectation and communicate when an extension is needed.
Communication: We strive to respond timely to clients, customers and each other. Communicating clearly to manage expectations with a sense of urgency and understanding. When a serious discussion needs to take place, or a situation is escalated, we are diligent in moving these discussions away from email to avoid miscommunicated emotions.
Professionalism: Our Team is comprised of professional property management experts. We have years of experience that helps lead us through the ups and downs of the management process. Each Team member is kind and professional in their dealings with each other, clients, and the community. When speaking and working with our team, you can expect to be treated with respect by someone who understands the art of managing rental property and how to find solutions to complex situations. We only hire professionals and staff we would feel comfortable managing our properties (which they do) and representing our company. This comes with a high level of professionalism and customer service.
Education & Training: We are a Team of continual learning and development both as industry professionals and as individuals. We read, study, and discuss books and teachings from great leaders of business and philosophy. We not only learn the art of effective property management, but of how to lead better lives, give back, and treat all with whom we associate with greatness. You can expect the most knowledgeable and trained team of property managers in the business. Our team receives in depth training on a continual basis through weekly property management training, market research and data training sessions, and best practice workshops.
Dedicated Property Manager: Rather than being passed from department to department to have your questions answered, you can expect to have a dedicated manager assigned to your account who oversees the entire management process. Although they will have support staff and supervisors, rest assured that your property manager knows your properties well. This allows for far greater oversight and consistency.